A FEW ANSWERS.
BEFORE WE
GET STARTED.
Booking a visit, checking availability or planning the work?
Here are the details customers often ask about.
Availability & booking
Do you offer same-day service?
Same-day service may be available, depending on our current workload, your location, the work required and access to suitable parts. Call 0472 794 052 with your suburb and a brief description of the job so we can confirm availability.
Does sending an enquiry confirm my booking?
No. An enquiry lets us know what you need. We’ll discuss the job and confirm a suitable time with you before a visit is booked.
What is the quickest way to get urgent help?
Call 0472 794 052. Please don’t rely on the enquiry form, email or text for an urgent response. We’ll discuss what’s happening and confirm whether we can attend.
What are your normal hours?
Our standard hours are Monday–Friday, 7am–5pm. We also take calls for 24/7 emergencies. After-hours attendance is subject to availability.
Quotes & after-hours work
How do I request a quote?
Call, text, email or use the enquiry form. Include your suburb, a description of the work and any useful photos by text or email. We’ll discuss the details and let you know what information or assessment is needed to quote.
Can you help with after-hours emergencies?
Yes, we take calls for 24/7 emergencies. Call 0472 794 052 with your suburb and a description of the problem so we can discuss the work and confirm whether we can attend.
Will everything be repaired on the first visit?
We’ll make every reasonable effort to repair the issue during the initial visit. A permanent repair may depend on access, the condition of the installation and suitable parts. If a permanent repair isn’t practical, we’ll make safe wherever reasonably possible and quote for the further work required.
Can I send photos before you attend?
Yes. Text photos to 0472 794 052 or email admin@aquaformplumbing.com with your suburb and a short description. For an appliance, its make and model can also be useful. Photos help us understand the job but may not replace an on-site assessment.
Services & your visit
Which areas do you service?
Aquaform is based in Roleystone and services the Perth Hills and wider Perth area. Check the service-area map or send your suburb so we can confirm availability for your job.
What work can you help with?
Our services include plumbing maintenance, water leaks, hot water systems, gas-fitting, evaporative air conditioning, water filtration, and water and sewer pumps. Tell us what you need and we’ll confirm whether the work is within our scope.
What should I have ready for the visit?
Please provide the address, access details and a clear description of the issue. Make sure we can safely reach the affected fixture or equipment, and that someone authorised to discuss and approve the work is available.
Are you licensed and insured?
Yes. Aquaform’s plumbing licence is PL9425 and gas-fitting licence is GF19519. You can ask us about the licence and insurance information relevant to your job.