GAS LEAK?A plumber at your property in
90 minutes or less*
A gas pipework fault or connection concern needs the right response. Follow the safety advice for a suspected leak first, then call Aquaform’s licensed gas fitter to discuss assessment and repairs.
LICENSED GAS FITTING.
A CLEAR REPAIR PLAN.
Once the immediate situation is safe, we can discuss the affected pipework or connection and arrange attendance. We’ll explain the assessment, required repairs and any further work before proceeding.
Gas pipework repairs
Assessment and repair of affected gas pipework. Tell us what happened, where the concern is and whether ATCO or another attending service has already provided advice.
Faulty gas connections
Call about concerns with gas connections, valves or associated pipework. Don’t adjust, disconnect or attempt to repair a suspected fault yourself.
Gas supply to an appliance
A supply or connection problem may affect a gas appliance. Tell us which appliance is involved so we can discuss whether gas plumbing work or specialist appliance servicing is appropriate.
Repairs after a safety response
If gas has been isolated following a suspected leak, tell us what advice you received. We’ll discuss the repair requirements and the appropriate next steps for the affected installation.
TALK IT THROUGH.
KNOW WHAT HAPPENS NEXT.
Make the safety call first
For a suspected natural gas leak, leave the area and contact ATCO from a safe location. For bottled gas, contact your LPG supplier.
Tell us what was found
Once safely away, tell us the issue, your suburb and any advice from the attending gas network or emergency service.
Arrange licensed repairs
We’ll discuss assessment and attendance. Required repairs, parts and any follow-up will be explained before work proceeds.
SMELL GAS?
LEAVE THE AFFECTED AREA.
Suspected natural gas leak
Leave quickly. Do not use flames, electrical switches, appliances or a mobile phone in the affected area. From a safe location, contact ATCO on 13 13 52.
LPG or immediate danger
For a suspected bottled-gas leak, contact your LPG supplier from a safe location. For fire or immediate danger, call 000. Do not return to the affected area to inspect or photograph a leak.
QUICK ANSWERS.
FOR AN URGENT CALL.
How quickly can you get here?
We target arrival within 90 minutes for emergency call-outs, subject to availability and your location. We’ll confirm your estimated arrival time when you call.
Do you cover my suburb?
We service most of the Perth metropolitan area, including the Perth Hills. Call with your suburb so we can confirm when we can attend and give you an estimated arrival time.
What’s the best way to contact you in an emergency?
Calling is the quickest way to arrange emergency attendance. You can also text or request a callback with details and photos. We’ll confirm your arrival time directly.
How are the repair options and charges explained?
We’ll discuss the situation and explain the proposed work and applicable charges before proceeding. If assessment identifies additional work or parts, we’ll discuss the options with you.
Who should I call first if I smell gas?
Leave the affected area first. From a safe location, call ATCO on 13 13 52 for a suspected natural gas leak, or your LPG supplier for bottled gas. For fire or immediate danger, call 000. Aquaform can discuss repair work once the immediate situation is safe.
Are you a licensed gas fitter?
Yes. Aquaform’s gas-fitting licence number is GF19519. Call to discuss the affected pipework or connection and the work required.
Can you repair every type of gas appliance fault?
The right repair depends on the fault and appliance. We can discuss gas pipework and connections; some appliance faults need a specialist appliance technician. Tell us what equipment is affected before booking.
Can I send photos of the gas installation?
Only if it is safe. Never stay in or return to a suspected leak area to take photos or use a phone. You can send existing photos with a callback request after moving to safety.
NEED A LICENSED GAS FITTER?
Once the immediate situation is safe, call to discuss the fault and arrange the next step.
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