BURST PIPE?Plumber at your property in
90 minutes or less*
A burst pipe, running leak or failed water connection can cause damage quickly. Call Aquaform to discuss the leak and arrange urgent plumbing attendance.
FIND THE PROBLEM.
CONTROL THE LEAK.
We work to identify the plumbing fault, control the leak and discuss the repair. If parts, access or further work are needed, we’ll explain what can be done during the visit and arrange the next steps.
Burst water pipes
Urgent assessment and repairs for damaged water pipework. Tell us where the water is coming from, when it started and whether it is still flowing.
Leaking fittings & connections
Leaking joints, valves, flexible connections or exposed pipework can deteriorate quickly. Call with the location and a brief description of the leak.
Leaks inside the home
Water under a sink, around a fixture or appearing through a wall or ceiling needs assessment. Stay clear of affected electrical equipment and describe what you can see safely.
Outside water pipe leaks
Wet ground, visible escaping water or a leaking outside pipe may need urgent repair. Tell us whether the leak is near the water meter or elsewhere on the property.
TALK IT THROUGH.
KNOW WHAT HAPPENS NEXT.
Describe the leak
Tell us where you noticed water, how quickly it is escaping and whether there are electrical hazards.
Confirm urgent attendance
We’ll discuss the situation and your suburb, then give you an estimated arrival time.
Discuss repair & follow-up
We’ll assess the plumbing and explain the repair. Where a return visit is needed, we’ll agree on the next steps.
PUT SAFETY FIRST.
KEEP CLEAR OF HAZARDS.
Water near electricity
Do not touch wet electrical equipment, affected meters or pipework if an electrical fault may be involved. Stay clear and get appropriate help.
Do not open walls or ceilings
Keep clear of a sagging ceiling or other visibly damaged areas. Tell us what you can see from a safe position; don’t expose pipework or inspect a hazardous area yourself.
QUICK ANSWERS.
FOR AN URGENT CALL.
How quickly can you get here?
We target arrival within 90 minutes for emergency call-outs, subject to availability and your location. We’ll confirm your estimated arrival time when you call.
Do you cover my suburb?
We service most of the Perth metropolitan area, including the Perth Hills. Call with your suburb so we can confirm when we can attend and give you an estimated arrival time.
What’s the best way to contact you in an emergency?
Calling is the quickest way to arrange emergency attendance. You can also text or request a callback with details and photos. We’ll confirm your arrival time directly.
How are the repair options and charges explained?
We’ll discuss the situation and explain the proposed work and applicable charges before proceeding. If assessment identifies additional work or parts, we’ll discuss the options with you.
Can you repair a burst pipe during the visit?
We aim to resolve the plumbing problem during the first visit. The repair depends on the fault, safe access and suitable parts. If further work is needed, we’ll explain it and arrange the next step.
What if I can see water but can’t find the leak?
Tell us where it first appeared and what has changed. We’ll discuss an assessment and explain any access or further investigation needed before repairs can proceed.
Can I send a photo of the leak?
Yes. Use Request a callback and add photos if it’s safe to take them. Calling is best for an active or worsening leak; don’t enter a dangerous area to photograph it.
What if the leak is at the water meter?
Tell us exactly where the water is escaping. The responsible party can depend on which part of the meter or pipework is affected. We can discuss the next step, and Water Corporation has guidance for leaking meters.
WATER LEAK GETTING WORSE?
Call and tell us where the water is escaping. Stay clear of any electrical hazard.
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