EVAP NOT COOLING?Tech at your property in
90 minutes or less*
Evaporative aircon stopped working, started leaking or not cooling properly? Call Aquaform to discuss the fault and arrange a suitable after-hours repair visit.
UNDERSTAND THE FAULT.
GET COOLING AGAIN.
We assess the cooler’s condition and explain the practical repair options. The fault, safe access and suitable parts affect what can be completed during an after-hours visit. We’ll discuss any follow-up work with you.
A cooler that has stopped working
Tell us when it stopped, what the controller shows and whether anything changed before the fault. We’ll discuss the appropriate assessment and next step.
Water leaking from the unit
Water from the cooler or its plumbing connections needs attention. Tell us where you can see it and when it appears, without accessing the roof to investigate.
Poor or inconsistent cooling
Airflow or cooling that has changed can have different causes. Describe what happens, which rooms are affected and when the cooler struggles.
Unusual operation
Call about a cooler behaving differently from normal. Have the make and model ready if you already know them, along with a brief description of the problem.
TALK IT THROUGH.
KNOW WHAT HAPPENS NEXT.
Describe the cooler and fault
Tell us your suburb, what has changed and the make or model if you know it. Existing photos can help; there’s no need to get onto the roof.
Confirm suitable attendance
We’ll discuss whether an after-hours visit is appropriate and give you an estimated arrival time. Safe access and the nature of the fault matter.
Discuss repair or follow-up
After assessment, we’ll explain the repair options and any parts or further work needed. Some faults may require a suitable specialist or a return visit.
STAY OFF THE ROOF.
LEAVE THE ASSESSMENT TO US.
Use information you already have
Describe the fault and controller display from a safe position. Don’t climb onto the roof or remove covers to get a model number or photograph.
Water near electricity
Stay clear of water near electrical equipment. Do not touch wet equipment or attempt electrical repairs. Tell us about any suspected electrical hazard before attendance.
QUICK ANSWERS.
FOR AN URGENT CALL.
How quickly can you get here?
We target arrival within 90 minutes for emergency call-outs, subject to availability and your location. We’ll confirm your estimated arrival time when you call.
Do you cover my suburb?
We service most of the Perth metropolitan area, including the Perth Hills. Call with your suburb so we can confirm when we can attend and give you an estimated arrival time.
What’s the best way to contact you in an emergency?
Calling is the quickest way to arrange emergency attendance. You can also text or request a callback with details and photos. We’ll confirm your arrival time directly.
How are the repair options and charges explained?
We’ll discuss the situation and explain the proposed work and applicable charges before proceeding. If assessment identifies additional work or parts, we’ll discuss the options with you.
Can you attend evaporative cooling faults after hours?
Call with your suburb and a description of the problem. We’ll confirm whether a suitable after-hours visit can be arranged and give you an estimated arrival time.
Can you help with a leaking evaporative cooler?
Yes. We already provide help with leaks from evaporative coolers and their plumbing connections. Tell us where you’ve noticed water and when it appears; you don’t need to access the roof for an enquiry.
Can every fault be repaired during the first visit?
That depends on the fault, safe access, suitable parts and any specialist work required. We’ll explain what can be done during the visit and arrange the next step if a return visit is needed.
Does poor cooling mean the unit needs replacing?
Not necessarily. We’ll discuss the symptoms and assess the system before explaining whether maintenance, repair or replacement is the practical next step.
Is this also for routine servicing and installations?
For planned servicing, cleaning, maintenance or a new or replacement unit, use our standard Evaporative Air Conditioning service page. This page focuses on faults and after-hours repair enquiries.
EVAP COOLER LETTING YOU DOWN?
Call with your suburb and what has changed. We’ll discuss suitable attendance and the next step.
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